IT Help Desk / Desktop Support

Hours of Operation:
Digital Reach IT help desk services are available Monday-Friday from 8:00 am to 6:00 pm Central Time. We also offer after-hours emergency assistance.

For more information, contact us at Info@digitalreachinc.com.

Digital Reach's proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.

IT Help Desk services provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees' needs directly and immediately.

Digital Reach delivers a full range of IT help desk services.

Remote or onsite diagnostic and solution identification
New computer set-up, configurations and upgrades
E-mail configuration and support
Software updates and maintenance
Hardware and software installation, configuration and upgrades
Internet connectivity issues
General maintenance and repairs
Crisis resolution
Virus control and removal

Automated Tools

Existing customers award Digital Reach IT Help Desk/Desktop Support a satisfaction rating of 98.11% with a speed of resolution rating at 96.15%. We attribute this high level of satisfaction to our staff's expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution.

Digital Reach utilizes GoToAssist for fast, easy and secure remote-support services.

Requires no software installation on your machines, rather it employs a small, on-demand download
Ensures complete data privacy through 128-bit end-to-end security based on Advanced Encryption Standards (AES), firewall integrity and compatibility, end user permissions and controls, and use of a highly secure data center
Customer Interaction Solutions Magazine awarded GoToAssist "Product of the Year" Award for integration and represents the "best that this industry has to offer." This is the fifth year in a row that GoToAssist has received this award! According to the magazine, editors selected companies based on "vision, leadership and attention to detail."

Digital Reach utilizes Autotask to provide web-based help-desk support requests

Autotask is ranked as the #1 web-based help desk system for managed service providers
Used by thousands of IT providers worldwide
Tracks individual help desk requests, requiring tasks and project plans
Offers a client access portal and reporting features

Learn More

If you want to know more about Digital Reach's IT Help Desk / Desktop Support or what Digital Reach can do for your business, click here to schedule a consultation or call us at 214.623.5200.

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