Digital Reach Careers

Digital Reach employs Tier II and Tier III network/desktop support engineers on a fulltime basis. We offer our employees a challenging environment, completive salary with profit sharing bonus, 401K, medical and dental health plans, and long-term disability protection.

Although Digital Reach employs a stable staff, our business growth has created numerous new opportunities to join our company as a desktop/network support engineer.

Desktop/Network Support Engineer

The desktop/network support engineer is part of the IT support team providing Tier II and Tier III level software, hardware, and network support to end-users. He or she is responsible for addressing customer support calls for IT related problems, providing call resolution and managing client network infrastructures as per contracted SLA (service level agreement).

Job Duties Include:

Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC issues remotely
Proactively manage and setup client network infrastructures
PC setup, re-image, hand load OS, application installation and software break/fix for PCs
Add new systems to the backup / restore environment as required
Adjust and maintain backup / restore job or script to correct or prevent problems
Provide support of media management software applications
Provide general LAN/WAN administration tasks
Performs hardware and software evaluations and make recommendations
Performs application compatibility / interoperability testing / application packaging
Performance Tuning and Monitoring for the desktop and laptop environment
Develop and maintain documentation required to support the Windows desktop and laptop infrastructure

Requirements:

Exceptional customer service skills
Microsoft certification (MCP) required
MCSE certification preferred
Must have experience utilizing remote control software to troubleshoot and resolve PC desktop support issues. Strong customer management skills.
Minimum five years experience in a desktop and workstation end-user support environment.
Understanding of network infrastructure environment (ie LAN/WAN)
Degree in computer science, management information systems or similar preferred
Experience supporting Windows 2000/XP Pro/Vista and Windows 2003/2007in an enterprise environment including installation and configuration
Experienced in deploying OS installation via scripted, unattended methods, Sysprep, and other imaging methods.
Microsoft Business Desktop Deployment skills very desirable

If you think that you can rise to the challenge of a career with Digital Reach, contact us at hr@digitalreachinc.com.