A recent survey by IDG Research Services found that enterprises would be better off if they offered more targeted and strategically-focused IT support for their employees.  The study, which focused on 700 IT decision-makers worldwide, asked with kinds of support services they offer their companies’ employees. 

The study found that companies are increasingly shifting from using standardized, one-size-fits-all IT support services, and are instead adopting flexible service strategies that place the highest priority on meeting the needs of mobile employees who work directly with clients and drive company revenue. 

High-producing employees such as salespeople are often on the road working in a wireless environment and presenting to clients. Their job function means the level of IT support for a mobile salesperson is more important than that of an executive VP.   While reactive support might suffice for a VP, proactive support is necessary for a sales team.  Proactive support means that you limit the chances of a catastrophic support event occurring during an inopportune time….such as during an important sales meeting.

Only 46% of US respondents said that their organizations and increased IT support to end users over the last 5 years while 55% had done so.  Those organizations that were able to increase IT support had a higher level of productivity among their employees.

Discover how Digital Reach can help you provide a higher level of IT support to your high-productivity employees. Learn More